Terms of Purchase for Everlano

Welcome to Everlano! These Terms of Purchase (“Terms”) govern your purchase of products (including women’s wear, men’s wear, footwear, and accessories) from our website (everlano.com) (“Website”). By placing an order on our Website, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on our Website. Please read these Terms carefully before making a purchase.

1. Order Placement & Confirmation

When you place an order on our Website, you are making an offer to purchase our products subject to these Terms. We reserve the right to accept or reject your order in whole or in part (e.g., if a product is out of stock, pricing is incorrect, or we suspect fraudulent activity).

Order Confirmation: After submitting your order, you will receive an automated email acknowledging receipt of your order (this is not a confirmation of acceptance). We will send a separate “Order Confirmation Email” once we have verified and accepted your order—this email will include your order number, product details, shipping information, and total amount due. The contract between you and Everlano is formed only when we send this Order Confirmation Email.
Pricing & Currency: All product prices on our Website are displayed in United States Dollars (USD) and include applicable taxes (where required by law). Shipping costs are waived globally—no additional shipping fees will be added to your order, regardless of your delivery location.
Order Modifications/Cancellations: Once an order is confirmed (via the Order Confirmation Email), we cannot guarantee modifications (e.g., changing product size, updating shipping address) or cancellations. If you need to adjust or cancel your order, please contact our customer support team immediately at [email protected]. We will make every effort to assist you, but we cannot guarantee changes if your order has already been processed for shipping.

2. Shipping & Delivery

We strive to deliver your order promptly and efficiently, with transparent timelines for processing and delivery:

Processing & Shipping Time: Orders are processed and shipped within 1–3 business days of receiving the Order Confirmation Email (excluding weekends and public holidays).
Delivery Time: After shipping, standard delivery takes 6–12 business days to reach your designated address, regardless of your location (domestic or international). Delivery times may be affected by factors outside our control (e.g., customs delays, weather, or carrier disruptions)—we will notify you of any significant delays if we become aware of them.
Shipping Carriers: We partner with trusted global carriers (e.g., FedEx, UPS, DHL) to deliver your order. A tracking number will be provided via email once your order ships, allowing you to monitor the status of your delivery.
Delivery Responsibility: Everlano is responsible for your order until it is delivered to the address you provided. Please ensure your shipping address is accurate and complete—we are not liable for orders lost or delayed due to incorrect or incomplete address information. If you do not receive your order within the estimated delivery window, contact us at [email protected] with your order number, and we will assist in tracking or resolving the issue.

3. Returns & Refunds

We want you to be satisfied with your purchase. If you are not happy with a product, you may initiate a return within the following guidelines:

3.1 Eligibility for Returns

To qualify for a return:

The product must be in its original condition (unworn, unwashed, with all tags and packaging intact).
Returns must be initiated within 60 days of the delivery date (as confirmed by the shipping carrier’s tracking information).
Custom or personalized products (if offered) are not eligible for returns, unless they are defective or incorrect.

3.2 How to Initiate a Return

To start a return:

Email our customer support team at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
We will review your request and send a “Return Authorization (RA) Number” and detailed return instructions (including the return shipping address) within 1–2 business days.
Package the product(s) securely, include the RA Number on the package, and ship the return (you are responsible for return shipping costs unless the product is defective or we shipped the wrong item).

3.3 Refund Process

Inspection: Once we receive and inspect your returned product(s) (to confirm they meet return eligibility), we will process your refund within 5–10 business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). Please note that your financial institution may take additional time to reflect the refund in your account (typically 3–5 business days, depending on the provider).
Non-Refundable Items: Shipping costs (if any—though Everlano offers global free shipping) and any gift wrapping fees are non-refundable, unless the return is due to our error (e.g., defective product, wrong item shipped).

4. Product Availability & Descriptions

We make every effort to ensure product information (e.g., descriptions, sizes, colors, prices) on our Website is accurate and up-to-date. However:

Stock Availability: Products are subject to availability. If a product is out of stock after you place an order, we will notify you via email and issue a full refund for the out-of-stock item(s) within 5–10 business days.
Product Variations: Due to differences in monitor settings and lighting, the actual color of a product may vary slightly from the image shown on our Website. Sizing may also vary by product—please refer to our Size Guide (if available) for detailed measurements, or contact [email protected] for sizing assistance before purchasing.

5. Payment Terms

Accepted Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) and trusted payment processors (e.g., PayPal, Stripe). All payments are processed in USD.
Payment Security: We use industry-standard encryption (SSL technology) and partner with PCI DSS-compliant payment providers to protect your payment information. Everlano does not store full credit card details on our servers—all payment data is securely handled by our third-party payment partners.
Payment Disputes: If you believe a payment was processed incorrectly, contact our customer support team at [email protected] immediately. We will investigate the issue and resolve it promptly (e.g., issuing a refund for duplicate charges).

6. Limitation of Liability

To the maximum extent permitted by applicable law:

Everlano shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, loss of profits) arising from your purchase or use of our products, even if we have been advised of the possibility of such damages.
Our total liability for any claim related to your order (whether for breach of contract, negligence, or otherwise) shall not exceed the total amount you paid for the product(s) in question.
We are not liable for delays or failures in delivery caused by events outside our control (e.g., customs hold, natural disasters, carrier strikes).

7. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or product offerings. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated Terms on our Website. The revised Terms will take effect immediately upon posting. We encourage you to review these Terms periodically before making a purchase.

8. Contact Us

If you have any questions, concerns, or requests related to these Terms of Purchase, please contact our customer support team at:

Email: [email protected]

Thank you for shopping with Everlano!

— The Everlano Team