Shipping Policy of Everlano

At Everlano (“we,” “us,” or “our”), we are dedicated to delivering your orders quickly, reliably, and at no extra cost—no matter where you are in the world. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping methods, and related policies for purchases made through our website (everlano.com) (“Website”). For questions about shipping, contact our customer support team at [email protected].

1. Order Processing Time

Before your order ships, we need to verify, pack, and prepare it for delivery. Our processing timeline is as follows:

Standard Processing: Most orders are processed and ready for shipping within 1–3 business days of receiving your order confirmation (sent via email after you place your order).
Processing Exceptions: Processing may take slightly longer (up to 5 business days) for:
Large orders (e.g., 10+ items) that require extra packing time.
Peak seasons (e.g., Black Friday, Christmas) when order volume is high—we will notify you via email if your order is delayed beyond 3 business days.
Order Verification: We may contact you to confirm details (e.g., shipping address, payment information) if there is uncertainty—this may extend processing time, but we do so to ensure accurate delivery.

Note: Business days exclude weekends (Saturday and Sunday) and major public holidays (e.g., New Year’s Day, Christmas Day) in the United States.

2. Global Free Shipping

We offer 100% free standard shipping on all orders—with no minimum purchase requirement—regardless of your delivery location (domestic within the U.S. or international). There are no hidden shipping fees, surcharges, or regional restrictions for standard delivery.

What’s Covered: Free shipping includes all costs associated with standard delivery (e.g., carrier fees, handling, customs clearance for international orders—see Section 5 for details on international customs duties).
Exclusions: Free shipping applies only to standard delivery. If we offer expedited shipping in the future (e.g., 2–3 day delivery), additional fees may apply—but this will be clearly stated at checkout.

3. Delivery Timelines

After your order is processed and shipped, delivery times depend on your location but follow a consistent global timeline:

Standard Delivery: All orders (domestic and international) take 6–12 business days to reach your designated shipping address from the date of shipment.
Delivery Tracking: Once your order ships, we will send you a “Shipment Confirmation Email” with a unique tracking number and a link to the carrier’s website. You can use this tracking number to monitor your order’s progress (e.g., when it leaves our warehouse, arrives at a local facility, or is out for delivery).
Delivery Factors: While we strive to meet the 6–12 business day timeline, delivery may be delayed by factors outside our control, including:
Customs clearance delays (for international orders—see Section 5).
Severe weather (e.g., hurricanes, snowstorms) or natural disasters.
Carrier disruptions (e.g., strikes, logistical shortages).
Incorrect or incomplete shipping addresses (e.g., missing apartment numbers, misspelled city names).

If your order does not arrive within 12 business days of shipment, contact us at [email protected] with your order number and tracking number—we will investigate the issue with the carrier and resolve it promptly.

4. Shipping Carriers

We partner with trusted global and regional carriers to ensure reliable delivery. The carrier for your order is determined by your location and order size, but may include:

Global Carriers: FedEx, UPS, DHL, and Aramex (for international orders).
U.S. Domestic Carriers: USPS Priority Mail, FedEx Ground, and UPS Ground (for orders delivered within the United States).

All carriers are selected for their track record of on-time delivery, package security, and global coverage. We do not allow customers to choose a specific carrier—we will assign the most efficient option for your location.

5. International Shipping Details

For customers outside the United States, we handle international shipping with transparency to avoid unexpected issues:

Customs Duties & Taxes: Everlano’s free shipping covers carrier fees and handling, but it does not include customs duties, taxes, or import fees imposed by your country’s government. These charges are the responsibility of the recipient (you) and must be paid to the local customs office or carrier before delivery.
To avoid surprises, we recommend checking your country’s customs website for information on import duties for clothing, footwear, and accessories.
If you refuse to pay customs fees and the order is returned to us, you will be responsible for return shipping costs, and any refund will be issued only after we receive and inspect the returned product (minus return shipping fees).
Customs Documentation: We provide all required customs documentation (e.g., commercial invoice, product descriptions, value declarations) to ensure smooth clearance. The value declared on customs forms will match the total amount you paid for your order (in USD).

6. Shipping Address Rules

To ensure your order is delivered correctly and on time, please follow these address guidelines:

Accuracy: Provide a complete, error-free shipping address (including street name, house/apartment number, city, state/province, postal/zip code, and country). Double-check your address before submitting your order—we cannot modify addresses after an order is processed.
PO Boxes & APO/FPO Addresses: We ship to PO Boxes (for domestic U.S. orders only) and APO/FPO addresses (for military personnel). Delivery to these addresses may take 1–2 extra business days due to carrier restrictions.
Multiple Addresses: If you want to ship items from one order to multiple addresses, you must place a separate order for each address. We cannot split a single order across multiple shipping locations.

7. Missing or Lost Orders

If your order is marked as “delivered” by the carrier but you have not received it, or if the tracking number shows the order is lost, follow these steps:

Check Delivery Location: Verify with neighbors, building managers, or apartment complexes—carriers may leave packages with a trusted third party if you are not home.
Contact the Carrier: Use the tracking number to contact the carrier directly—they can provide details about the delivery (e.g., who signed for the package, exact drop-off location).
Notify Everlano: If the carrier confirms the order is lost or cannot locate it, contact us at [email protected] within 7 days of the “delivered” status update. We will:

Initiate a formal lost package claim with the carrier.
Issue a full refund or send a replacement order (your choice) within 5–10 business days of confirming the loss.

We cannot process claims for missing orders if you contact us more than 7 days after the “delivered” status update.

8. Shipping for Returns

For information on shipping for returned products (e.g., who covers costs, how to send items back), please refer to our Refund Policy. In summary:

We cover return shipping costs if the return is due to our error (e.g., defective product, wrong item).
You cover return shipping costs if the return is due to personal dissatisfaction (e.g., changed your mind).

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in carrier partnerships, shipping timelines, or global logistics. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated policy on our Website. The revised policy will take effect immediately upon posting. We encourage you to review this policy periodically before making a purchase.

10. Contact Us

For questions, concerns, or assistance with shipping (e.g., tracking issues, missing orders, international delivery), please contact our customer support team:

Email: [email protected]

Thank you for trusting Everlano with your order—we’re committed to getting your items to you quickly and safely!

— The Everlano Team