Privacy Policy of Everlano

At Everlano (“we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit our website (everlano.com), purchase our products, or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, improve our services, and communicate with you. The information we collect falls into two categories: Personal Information (data that identifies you) and Non-Personal Information (anonymous data that does not identify you).

1.1 Personal Information

We may collect the following Personal Information when you interact with our website:

  • Contact Details: Name, email address (e.g., [email protected] for communications), phone number, and shipping/billing address.
  • Account Information: Username, password (encrypted for security), and preferences (e.g., size, style preferences, saved items).
  • Payment Information: Credit/debit card details, bank account information, or payment processor details (e.g., PayPal). Note: We do not store full payment details on our servers—this information is securely processed by trusted third-party payment providers.
  • Order History: Details of purchases you make (e.g., products bought, order dates, prices) to track orders, process returns, and provide post-purchase support.

1.2 Non-Personal Information

We automatically collect Non-Personal Information to analyze website performance and user behavior:

  • Device & Technical Data: IP address, browser type, operating system, device model, and pages visited on our website.
  • Usage Data: Time spent on pages, click-through rates, search queries, and how you navigate our website (e.g., product views, cart actions).
  • Cookie Data: We use cookies (small text files stored on your device) to remember your preferences, track session activity, and personalize your experience. You can manage cookie settings in your browser (see Section 6 for more details).

2. How We Use Your Information

We use your information only for legitimate purposes, as outlined below:

  • Process Orders & Deliver Products: Verify your identity, process payments, ship orders to your address, and send order confirmations/tracking updates.
  • Provide Customer Support: Respond to your inquiries, resolve issues (e.g., returns, exchanges), and assist with sizing or product questions via email ([email protected]) or other channels.
  • Personalize Your Experience: Recommend products based on your preferences, display saved items in your account, and tailor website content (e.g., showing relevant styles or promotions).
  • Improve Our Services: Analyze user behavior (via Non-Personal Information) to enhance website functionality, update product offerings, and fix technical errors.
  • Communicate With You: Send marketing emails (e.g., new collections, exclusive offers, sale announcements) if you have opted in to receive them. You can unsubscribe from marketing emails at any time (see Section 7).
  • Comply With Legal Obligations: Fulfill tax requirements, process refunds, and respond to legal requests (e.g., subpoenas) when required by law.

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for marketing purposes. We may share your information only with trusted partners who assist us in operating our business, and only to the extent necessary to provide services. These partners include:

  • Third-Party Service Providers: Payment processors (e.g., PayPal, Stripe) to handle payments securely; shipping carriers (e.g., FedEx, UPS) to deliver orders; and email service providers to send order updates or marketing communications. These providers are contractually obligated to protect your data and may not use it for any other purpose.
  • Legal Authorities: We may disclose your information if required by law, such as to comply with a court order, subpoena, or regulatory request, or to protect our rights, property, or the safety of our users.
  • Business Transfers: If Everlano is acquired, merged, or sells all or part of its assets, your information may be transferred to the new owner as part of the business transaction (with appropriate safeguards to protect your privacy).

4. How We Protect Your Information

We implement industry-standard security measures to prevent unauthorized access, use, or disclosure of your Personal Information:

  • Encryption: We use Secure Sockets Layer (SSL) technology to encrypt data transmitted between your device and our website (e.g., payment details, login credentials).
  • Secure Storage: Personal Information is stored on encrypted servers with restricted access—only authorized Everlano employees (e.g., customer support, IT teams) can access this data, and only for work-related purposes.
  • Third-Party Security: Our payment processors and service providers are required to maintain robust security protocols (e.g., PCI DSS compliance for payment data) to protect your information.

While we take all reasonable steps to secure your data, no online platform is 100% secure. We cannot guarantee absolute security, but we continuously update our security practices to address emerging risks.

5. Your Rights Regarding Your Information

You have the following rights regarding your Personal Information, in accordance with applicable data protection laws (e.g., GDPR, CCPA):

  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Update or correct inaccurate or incomplete Personal Information (e.g., updating your shipping address in your account).
  • Deletion: Request the deletion of your Personal Information, subject to legal obligations (e.g., we may retain order history for tax purposes).
  • Opt-Out: Unsubscribe from marketing communications by clicking the “Unsubscribe” link in our emails or contacting us at [email protected].
  • Data Portability: Request a copy of your Personal Information in a structured, machine-readable format (e.g., to transfer to another retailer).

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within a reasonable timeframe (typically 30 days) and may ask for verification to ensure your identity.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons) to enhance your website experience:

  • Necessary Cookies: Required for basic website functionality (e.g., remembering items in your cart, enabling login). These cookies cannot be disabled.
  • Functional Cookies: Remember your preferences (e.g., language, currency) to personalize your experience.
  • Analytical Cookies: Track website usage (e.g., page views, bounce rates) to improve our services (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver targeted ads (e.g., showing you Everlano promotions on other websites) if you have opted in.

You can manage cookie settings in your browser (e.g., Chrome, Safari) to block non-necessary cookies. However, disabling certain cookies may affect website functionality (e.g., you may not be able to save items to your cart).

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13, we will immediately delete the data. Parents or guardians who believe their child has provided information to us may contact us at [email protected] to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact us at:

We will respond to your inquiry as soon as possible and work to resolve any issues you may have.

Last Updated: 2025.09.12